Shipping

(Feb 12)
**International orders have now resumed after a cyber incident at Royal Mail. However, shipping may take longer than usual and tracking information may be different as items leave the UK. For more info and updates check here.

Or contact me if you'd prefer.

Thank you for your continued patience!

*Customers in the USA*

Royal Mail has had to significantly increase their shipping prices from the UK to the USA. I've unfortunately had to follow suit. Any orders over £51/around $70 USD (no matter how much you spend) will ship for a flat fee of £17/around $23 USD (Royal Mail Tracked & Signed), so if there are a few creations you've had an eye on, it may be more affordable to purchase them together. Feel free to contact me if you have any questions; I'll do my best to work with you! Also, be sure to sign up to receive my newsletter and you'll receive 15% off your first order.

*Customers in the UK*

All orders over £51 ship for free!

*Customers in the EU*

Please be aware that my business is UK based, therefore as of Jan 2021 you will be liable for any import charges and VAT ON DELIVERY. Please take this into account before deciding whether or not to make a purchase. Thank you and sorry for the inconvenience!

*If shipping does not come up for your country upon checkout, please contact me so that I can sort that out for you*. (Sorry for the inconvenience!)

Shipping Costs

Each listing includes the delivery method for that item. Shipping price will be calculated in your cart. Any possible shipping overcharges will be refunded via Paypal. Please contact me if you have any issues during checkout. Thank you!

Processing time:

The time I need to prepare an order for dispatch varies, but is typically between 1-3 days. However, due to the pandemic, I'm only shipping ONCE a week (days can vary, but usually Saturday).

Estimated delivery times (not including Christmas; please allow for possibly longer times during the pandemic):

Canada: 1-6 weeks

United Kingdom: 3-10 business days

United States: 1-8 weeks

Europe: 1-6 weeks

Australia, New Zealand and Oceania: 2-9 weeks

Asia Pacific: 2-10 weeks

I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

If your order does not arrive between the given time frame above, please get in touch via the Contact page, or at jessicakathrynart@gmail.com